Shipping & Delivery

SHIPPING & DELIVERY
Once orders are sent they can no longer be changed/cancelled and change of delivery address is no longer possible. Please make sure to fill out a correct address when checking out.

The estimated delivery time would depend on the country. Delivery time could vary during national holidays and sales periods. When your order is shipped you will be sent a confirmation email with the tracking number.

EUROPE ZONE 1
Delivery is between 1-3 business working days. Zone 1: Netherlands, Belgium, Denmark, France, Germany, and Luxembourg. Free shipping on orders above €200.

EUROPE ZONE 2
Delivery is between 2-6 working days. Countries in the rest of the European Union: Free shipping on orders above €200.

REST OF THE WORLD
Delivery is between 2-7 working days. Free shipping on orders above €300

In the case that you are not there to receive the package, the courier will leave the package at a neighbour’s or deliver the package at the nearest pick-up point in your area, if possible. The courier will leave a notification with the details of your package.

 

IMPORT CHARGES

Do I pay customs & import charges if I live outside the EU?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and we can’t calculate these costs upfront, as customs policies and import duties vary widely. You can get in touch with your local customs office for current charges before you order, so you won't be surprised by the extra costs that will be added.

Customers take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will be deducted from your refund if you do not accept these charges.

Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

 

UNCONTROLLABLE CIRCUMSTANCES
We are not responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.