FAQ
FREQUENTLY ASKED QUESTIONS
Do I pay customs & import charges if I live outside the EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and we can’t calculate these costs upfront, as customs policies and import duties vary widely. You can get in touch with your local customs office for current charges before you order, so you won't be surprised by the extra costs that will be added.
Customers take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will be deducted from your refund if you do not accept these charges.
Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Why haven’t I received my order information?
Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on info@azizbekkaoui.com if you checked as mentioned above and still haven't received your order confirmation.
When can I expect my order to arrive?
Delivery time depends on your location and local delivery service. Normally, you will receive your order within The Netherlands next day if you order before 22:00 on working days and otherwise within in 1 working day. Orders sent to Europe Zone 1 will take 1-3 working days and 3-7 working days for Europe Zone 2. You can see more about countries in each zone on our shipping page. Worldwide deliveries may take up to 6-12 working days. Please note that during sale periods and holidays it may take longer for your order to arrive.
How much will I pay for shipping?
EUROPE ZONE 1
Delivery is between 1-3 business working days. Zone 1: Netherlands, Belgium, Denmark, France, Germany, and Luxembourg. Free shipping on orders above €200.
EUROPE ZONE 2
Delivery is between 3-7 working days. Countries in the rest of the European Union: Free shipping on orders above €300.
REST OF THE WORLD
Delivery is between 6-12 working days. Free shipping on orders above €300
In the case that you are not there to receive the package, the courier will leave the package at a neighbour’s or deliver the package at the nearest pick-up point in your area, if possible. The courier will leave a notification with the details of your package.
Where can I check the status of my order?
In the order confirmation, you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.
How can I change or cancel my order?
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
How can I pay for my order?
We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.
Where can I find my invoice?
Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us on info@azizbekkaoui.com
Are taxes included in the prices?
All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.