FREQUENTLY ASKED QUESTIONS
Why haven’t I received my order information?
Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on email@example.com if you checked as mentioned above and still haven't received your order confirmation.
When can I expect my order to arrive?
Delivery time depends on your location and local delivery service. Normally, you will receive your order within The Netherlands next day if you order before 22:00 on working days and otherwise within in 1 working day. Orders sent to Europe Zone 1 will take 1-3 working days and 2-5 working days for Europe Zone 2. You can see more about countries in each zone on our shipping page. Worldwide deliveries may take up to 3-7 working days. Please note that during sale periods and holidays it may take longer for your order to arrive.
How much will I pay for shipping?
Delivery is between 1-2 working days. Shipping is free on all orders.
EUROPE ZONE 1
Delivery is between 2-3 business working days. Free shipping on all orders within countries in Europe Zone 1: Belgium, Denmark, France, Germany, and Luxembourg.
EUROPE ZONE 2
Delivery is between 3-7 working days. Countries in the rest of the European Union: Free shipping on orders above €100. For orders below, the shipping cost is €10.
REST OF THE WORLD:
Delivery is between 5-10 working days. Free shipping on orders above €200. For orders below, the shipping cost is €20.
In the case that you are not there to receive the package, the courier will leave the package at a neighbor’s or deliver the package at the nearest pick-up point in your area, if possible. The courier will leave a notification with the details of your package.
Where can I check the status of my order?
In the order confirmation, you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.
How can I change or cancel my order?
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
How can I pay for my order?
We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.
Where can I find my invoice?
Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us on firstname.lastname@example.org
I received a bill for import charges?
For countries outside Europe there may be additional charges added by your local customs. These fees are paid to the local carrier and your own responsibility.
Are taxes included in the prices?
All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.