FAQ
FREQUENTLY ASKED QUESTIONS
Why haven’t I received my order information?
Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on info@azizbekkaoui.com if you checked as mentioned above and still haven't received your order confirmation.
When can I expect my order to arrive?
Delivery time depends on your location and local delivery service. Normally, you will receive your order within The Netherlands next day if you order before 22:00 on working days and otherwise within in 1 working day. Orders sent to Europe Zone 1 will take 1-3 working days and 3-7 working days for Europe Zone 2. You can see more about countries in each zone on our shipping page. Worldwide deliveries may take up to 6-12 working days. Please note that during sale periods and holidays it may take longer for your order to arrive.
How much will I pay for shipping?
EUROPE ZONE 1
Delivery is between 1-3 business working days. Zone 1: Netherlands, Belgium, Denmark, France, Germany, and Luxembourg. Free shipping on orders above €200.
EUROPE ZONE 2
Delivery is between 3-7 working days. Countries in the rest of the European Union: Free shipping on orders above €300.
REST OF THE WORLD
Delivery is between 6-12 working days. Free shipping on orders above €300
In the case that you are not there to receive the package, the courier will leave the package at a neighbour’s or deliver the package at the nearest pick-up point in your area, if possible. The courier will leave a notification with the details of your package.
Where can I check the status of my order?
In the order confirmation, you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.
How can I change or cancel my order?
Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.
How can I pay for my order?
We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.
Where can I find my invoice?
Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us on info@azizbekkaoui.com
I received a bill for import charges?
AZIZ BEKKAOUI doesn't impose handling fees, but some carriers might. Customs duties and taxes vary based on your country and the product details. These are usually determined by local customs authorities. We recommend checking with them for exact costs as we cannot predict or cover these charges.
Are taxes included in the prices?
All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.